The Home Care Agency

Terms & Conditions

Last updated: June 25, 2026

1. Acceptance of These Terms

These Terms & Conditions (“Terms”) govern your use of thehomecareagency.com (the “Site”) and the services offered by The Home Care Agency (“The Home Care Agency,” “we,” “us,” or “our”). By using the Site or submitting a form, you agree to these Terms. If you do not agree, please do not use the Site.

2. Nature of the Service

The Home Care Agency is a free enrollment matching and referral service. We help families check potential program eligibility and connect them with independent, licensed home care agencies — including for Medicaid-funded home care and home care for veterans. We are not a Medicaid provider agency, we do not employ caregivers, we do not provide care, and we do not bill Medicaid. Final eligibility for any program is determined solely by the applicable state agency.

We are not a home care provider, do not employ caregivers, and are not affiliated with, endorsed by, or acting on behalf of the U.S. Department of Veterans Affairs (“VA”) or any other government agency. We are not VA-accredited, we do not determine VA eligibility, and we do not prepare, file, or assist with VA benefit claims.

3. Educational Information Only

Any information we provide about VA programs — for example, Aid & Attendance, Veteran-Directed Care, or the Homemaker / Home Health Aide program — is general educational information only. It is not legal, financial, medical, or benefits advice. Eligibility for any VA program is determined solely by the U.S. Department of Veterans Affairs. For benefits questions, please consult VA.gov or a VA-accredited representative.

4. No Guarantees

We do not guarantee that you will:

  • Qualify for any program or receive any benefit;
  • Receive any particular benefit amount or number of care hours;
  • Be matched with any particular agency; or
  • Achieve any specific outcome.

5. Independent Agencies

The home care agencies we match you with are independent third parties. The Homecare Agency is not responsible for and does not endorse, supervise, or guarantee the services, acts, omissions, quality, licensing, or conduct of any agency. Any care arrangement is solely between you and the agency.

6. Cost

Our service is free to you. We are compensated by the home care agencies in our network through a flat marketing fee. You never pay us.

7. Consent to Be Contacted

By submitting a form, you consent to be contacted by The Homecare Agency and the home care agency you are matched with by phone call, SMS text message, and email, including through automated dialing systems and AI / artificial-voice technology. Consent is not a condition of receiving any service, and you may opt out at any time — reply STOP to any text message, or ask to be removed during any phone call. For more detail on how we handle your information, see our Privacy Policy.

8. Your Responsibilities

You agree to provide accurate and complete information. If you submit information on behalf of a veteran, you confirm that you are authorized to share that veteran’s information with us and with the matched agency.

9. Intellectual Property

All content on the Site — including text, graphics, logos, and design — is owned by [COMPANY LEGAL NAME] or its licensors and is protected by applicable intellectual-property laws. You may not copy, reproduce, or distribute it without our prior written permission.

10. Disclaimers

The Site and our service are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure.

11. Limitation of Liability

To the fullest extent permitted by law, The Homecare Agency and its owners, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the Site or our service, the conduct of any matched agency, or any care arrangement.

12. Indemnification

You agree to indemnify and hold harmless The Homecare Agency and its owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Site, your violation of these Terms, or your violation of any rights of another party.

13. Dispute Resolution & Governing Law

These Terms are governed by the laws of the State of [GOVERNING STATE], without regard to its conflict-of-laws principles. You agree that any dispute arising out of or relating to these Terms or the Site will be subject to the exclusive jurisdiction of the state and federal courts located in [GOVERNING STATE], except as otherwise provided in the optional section below.

Pending counsel: governing state to be confirmed (Georgia vs. New York) and kept consistent with our Privacy Policy.

Optional: Binding Arbitration & Class-Action Waiver [OPTIONAL — for attorney to keep or remove]

Any dispute arising out of or relating to these Terms or the Site will be resolved by binding individual arbitration rather than in court, except that either party may bring a qualifying claim in small claims court. You and The Homecare Agency waive any right to a jury trial and agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Site after a change takes effect means you accept the updated Terms.

15. Contact Us

If you have questions about these Terms, contact us at:

  • Email: support@thehomecareagency.com
  • Mailing address: [MAILING ADDRESS — confirm with counsel]
  • Phone: (929) 460-3141